Ending Direct Debit on accounts

Modified on Wed, 6 Mar at 1:04 AM

This guide will assist you with ending a automatic direct debit that is enabled on a parent account. 


Ending an Enabled Direct Debit

In Families > Accounts > Select or search for the account to end the billing cycle. 

Select the billing tab > Overview 

On the right hand side if will display 'Direct Debit On' and 'Manage'

Direct Debit Configuration will appear (as below)

Slide the 'Direct Debit Enabled' button, this will turn off direct debit and deselect the card associated with the account. Select Save. 

Adding a Cycle End Date to an account

A cycle End Date needs to be entered into the 'Billing Information'. 

Select the setup tab and under Billing Information 

Enter 'Cycle End's Date'

Note: Once a contract has been ended no further session charges will be applied to the account, however, if the account has a balance owing and the automatic billing cycle is still active it will process the balance on the account.

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