Setting up Direct Debit for an Account

Modified on Fri, 20 Sep at 11:48 AM

When Direct debit is turned ON for a family, the designated payment method will be charged automatically each billing cycle when payments are due. Parents are also able to manage their accounts through the KT Connect app.

Select Families from the menu, then select Accounts from the drop down options. Select the Account you need. Select the Billing tab. Note that the Direct debit box states the family is OFF.

TABLE OF CONTENTS

Adding Payment Methods to the Account
KT Connect and Direct Debit

Adding Payment Methods to the Account

To get started, you need to add a payment method associated the a payment Contact

Add a Card

Under Payment Contact, there is a list of account contacts with billing permissions. Select the drop down beside the contact and select +Add a Card.
Step 1: Enter the card details, read through the Direct Debit authorisation, tick and then Continue.
Step 2: Enter the Billing address details and Save.

Once this payment method has been saved successfully, you will see that the Direct Debit for the account has now displaying as ON and a masked version of your Credit card details is visible on the screen. Also the contact changes to have 1 payment method associated with them.

Add a Bank Account

Under Payment Contact, there is a list of account contacts with billing permissions. Select the drop down beside the contact and select + Add a Bank Account.
Add the contact's BSB and Account Number.
Read through the Direct Debit authorisation, tick and then Save.

Once this payment method has been saved successfully, you will see that the Direct Debit for the account has now been enabled and displaying as ON and a masked version of your bank account details is visible on the screen.

View Bank Account Details

To view parent bank account details, drip down on the Payment Contact by selecting the downwards arrow on the right hand side. Select the ellipses in the Actions column, then select View Payment Method.

The Payment Contacts' BSB and Account number will then show. This is to assist the centre with managing payment actions outside of Kangarootime using those details. For example, family refunds.

Note: You can have multiple payment methods saved on to a family Account. The payment method marked as default will be the account that money will regularly be withdrawn from via Direct Debit.

The next step is to setup a Billing cycle for the family to ensure accurate time of collection based on their Direct Debit agreement. Skip to Applying a Billing Cycle to Individual accounts, if the Centre already has Billing Cycle templates setup for use.

KT Connect and Direct Debit

Parents are now able to add their own payment methods onto their accounts from the KT Connect parent app. From there, they can set their account default as well as make one off payments when required by the service.

To learn more about their experience, take a look at Parents: You and KT Connect

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