Troubleshooting Kiosk issues

Modified on Wed, 6 Mar at 1:12 AM

Kiosk is a reliable app, but if you find it isn't working the way you expect it on a particular day, the following information is helpful to troubleshoot and narrow in on the reason this issue may be occurring.

First things to try on your device:

  • Check the Internet connection is active
  • Force close the Kiosk
  • Logout of the Kiosk then log back in (via Settings on the Centre select page)
  • Uninstall and reinstall the Kiosk app

If these things do not solve the issue, grab the following details and contact the KT Customer success team.

What is the issue?

  • Continuous loading
  • Unexpected error
  • Not accepting employee login or parent login data

At what point of the Kiosk process is the issue occurring? 

  • Employee Sign in
  • From Centre select
  • Parent Sign in

What version of Kiosk is the user on?

If you are able to successfully login before the issue occurs, what is the employee username?

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