This article is designed to help you action payments based on their status.
Viewing and actioning payments
Navigate to Billing in the menu, then select Payments from the drop down options.
Once on the Payments screen, select the down arrow on the right hand side of the payment to provide all transaction details.
Depending on the status of the payment will depend on what actions can be done
Unsubmitted payments can be cancelled. Cancelling the payment you can change the amount to process or completely cancel so the payment is not sent for processing.
Cancelled payments you can view the information, there is no actions.
Failed payments you can view the reversal ID and other payment information, there is no actions. To view the reason for failed payment, run a Fat Zebra report - FINANCE - Fat Zebra Transactions Report
Flagged payments will give you the option to approve or cancel the payment. If you approve the payment it will turn to an unsubmitted payment ready for processing, if you cancel the payment you can change the amount to process or completely cancel so the payment is not sent for processing.
Flagged payment reasons can include
Multiple Payments for the same day
Payment 30% Larger than normal
Account has lost CCS entitlements
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