Understanding the Billing Dashboard

Modified on Wed, 6 Mar at 1:10 AM

This article is designed for you to get an overview of all transactions at each centre in the business from the Billing Dashboard.


What can be seen via the Billing Dashboard?


Navigate to Billing in the menu, select Dashboard from the drop down options.



You can select the period you wish to view processing payments for. Being this week, this month, this quarter, last week, last month or last quarter.  Once selecting the period, you will see a graph displaying payments and the amounts per payment status

  • FlaggedPayments that have two payments for the same date/ payments that are 30% more than the usual processing amount/payments that have no CCS estimating in comparison to their last payment

  • Failed- These transactions have been attempted to be processed by the merchant but have returned a declined error message (insufficient funds, invalid account)  

  • Unsubmitted- These payments have been created but not yet sent for processing by the merchant

  • PendingThese payment are sitting with the merchant for processing

  • Completed- These payments have been submitted to the merchant for processing, and have returned successfully


Select See All Payments to then view each individual transaction


More information on actioning payments.

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