Navigating account gaps

Modified on Wed, 6 Mar at 1:10 AM

This article is designed to walk you through viewing the Frequency of a billing cycle, the amount due, the date that the next payment is due to be processed, the gap amount and getting to the account details.  

Many services compare the family Gap amount for the week with their balances, as a quick way to monitor the financial position of their families.  An account gap is: The fees charged + early/late fee (if applicable) - CCS subsidy.

This screen can be used check that all accounts have a billing cycle assigned, the frequency of the cycle and if the payments are paused on the account.


You can now see this overview within the Billing area of KT.


Navigate to Billing in the menu, select Accounts from the drop down options. 


You can search by child name, contact name or account name if you are looking for a specific family.  You can also filter to view the accounts by service.

This will also display if the account has a billing cycle linked in the Frequency column, and if they have direct debit turned on.  **Please note every account needs a billing cycle linked regardless of how they pay their fees.  This ensures the attendances are charged each week/fortnight/month for the billing period** 


If you want to take a closer look at a family, click on the '... and View Account will take you there.


Note: Accounts will not show on this screen if their attendances for the current week have not been charged.

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